Customer Success Leader

At Ordoro, we have two things at the forefront of our mind:

1. Build powerful software that is intuitive and easy to use
2. Provide a great experience to our customers whenever they reach out with questions or suggestions

We’re looking for our next Customer Success Leader to connect with our users and join our existing four-person customer-facing team.

Our customers regularly praise the quality of support we offer. We actively listen to our customers, understand their needs, and give them smart solutions. In this role, you’ll also be the champion for our customers and funnel feedback to our product team so we can prioritize feature requests and bug fixes. In other words, you will serve as the eyes and ears of Ordoro in our pursuit of perfection.

WHAT YOUR DAILY JOB WILL ENTAIL

• Get to know our customers and understand their business so you can help them set up their Ordoro account in the best way possible.
• Quickly respond to customer inquiries over the phone and via email. You’ll handle ~ 15 calls and 30 emails a day.
• Work closely with our development team to prioritize features. You will contribute to identifying which features are needed most by our customers!
• Identify and communicate new patterns in customer needs. You will help us identify new pain points that can become new features.
• Above all, have fun with our customers, have fun with us, and have fun growing a kick-ass company

Who We’re Looking For

We’re a tight-knit group of people, so good chemistry and someone with a similar outlook on life is very important to us. We tell lots of bad jokes and have a great time creating Ordoro. We figure that if we like you, so will our customers. Our ideal candidate would scream “yes” when asked the following questions:

• Do you love to help people? Seriously, are you the type that gets an immense sense of personal satisfaction when you help others accomplish their goals?
• Are you a great all-around communicator — in person, on phone and via email?
• Can you multi-task with the best of them?
• Do you often come up with creative solutions to common problems?
• Does the idea of shaping Ordoro’s path excite you?
• Do you like working in a dynamic environment where things change quickly?
• Can you bend Excel to your will using VLookup and Pivot tables?
• Are joining tables in SQL a breeze? If you don’t know SQL, we will help you learn it early in the job.
• Are you techno-curious? Do you have a basic familiarity with REST APIs, JSON, XML and a high-level knowledge of how the web works?
• Do you speak Spanish? It’s not a requirement, but a great bonus!

Perks and Compensation

• $55k annual salary
• Remote-first, hybrid work model
• Equity
• Full health benefits
• Whatever gear you need for the job
• Passionate teammates

Sound Amazing to You? Here’s How to Apply:

If you think we’d be a good fit for you, send your resume and a unique cover letter to jobs [at] ordoro.com with “[CSL]” in the subject line.

• Tell us why you want to work at Ordoro and specifically in customer support. Extra effort and personal touches are a bonus.
• Ask us five questions about the position.
• Tell us about a recent positive customer service/support experience you had and what made it great.
• And just to make sure you’re paying attention, be sure to name all the shopping carts and marketplaces that Ordoro integrates with :-)